CNB Beauty Returns Policy
Effective Date: 14th June 2024
At CNB Beauty, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns policy to ensure your experience with us remains positive.
Eligibility for Returns
To be eligible for a return, please ensure that:
The product was purchased within the last 14 days.
The product is in its original packaging.
The product is unused and in the same condition as when you received it.
You have the receipt or proof of purchase.
The product is damaged or defective (for a full refund).
How to Initiate a Return
To initiate a return, please contact our customer service team at chloebeet12@hotmail.co.uk with your order details and reason for the return. Our team will guide you through the process and provide the necessary return address.
Shipping Costs
Customers are responsible for paying the shipping costs for returning the item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within a certain amount of days.
Non-Refundable Items
Several types of goods are exempt from being returned. Perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids or gases cannot be returned.
Damaged or Defective Items
If you received a damaged or defective product, please contact us immediately at chloebeet12@hotmail.co.uk with details of the product and the defect. We will respond promptly to resolve the issue and arrange for a replacement or a refund.
Contact Us
For more information about our returns policy, please contact us at:
Email: chloebeet12@hotmail.co.uk
We appreciate your business and thank you for shopping with CNB Beauty.